VP of Sales | All Segments, Western US
The Spokane community is committed to the adherence to best practices of industry standards for social distancing, mask requirements and sanitation. We’ve compiled all the information you need to plan your next trip, meeting, or event in Spokane.
Why Spokane for Your Next Destination?
Painted hearts will indicate six feet apart on the patio.
The door will be propped open to reduce the number of touchpoints.
Touchless hand sanitizer pumps will be placed by the door for guest use.
Monitor guest traffic and limit the number of people in the welcome center to one group at a time with a maximum of two visitors in the same traveling group.
Masks will be worn by all staff and are required for visitors.
Enhanced cleaning and sanitation - wipe down high touch zones every hour at a minimum, use sanitizer spray to disinfect high touch areas including plexiglass counter covers. Frequent hand washing of all staff.
Washington State recently announced reopening guidelines (as of 11/6/2020), allowing for convention centers to open during Phase 2 and 3 at a capacity of 200 people or 30% per meeting room (whichever is less) for business meetings, testing, and educational opportunities, as well as weddings for up to 30 attendees.
During the extended closure, the leadership of some of the convention centers throughout the state came together to form the Washington Meeting & Convention Coalition. This group created and presented a Safe Reopening Plan to the Governor’s office defining minimum standards for operations during this pandemic. It is recommended for meeting and event planners to also check regional health authority guidelines for any variations.
We are pleased to present these commitments so when you are ready to gather again, you can rest assured that we will be ready.
In the wake of COVID-19, our hoteliers are working tirelessly to adapt their standards of cleanliness to ensure a remarkable guest experience. Here’s the hotel information meeting planners and visitors need:
Over the next few months, when guests are in hotels within the Marriott portfolio, they will notice a number of additions to cleaning regimens that are designed to set an even higher standard of cleanliness for the hotels. Specific areas of focus for Marriott’s Global Cleanliness Council include:
Surface Areas: COVID-19 has raised awareness about the importance of high-touch surface cleanliness. In public spaces, the company has added to its already rigorous cleaning protocols, requiring that surfaces are thoroughly treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, the company has likewise added to its rigorous protocols, requiring that all surfaces are thoroughly cleaned with hospital-grade disinfectants. Marriott will also be placing disinfecting wipes in each room for guests’ personal use.
Guest Contact: The CDC and WHO warns about direct, person-to-person contact as the primary way COVID-19 is spread. To help alleviate the risk of transmission this way, the company will be using signage in its lobbies to remind guests to maintain social distancing protocols and removing or re-arranging furniture to allow more space for distancing. Marriott is also evaluating adding partitions at front desks to provide an extra level of precaution for our guests and associates and is working with supply chain partners to make masks and gloves available to associates. The company is installing more hand sanitizing stations at the entrances to its hotels, near the front desk, elevator banks, and fitness and meeting spaces. In addition, in over 3,200 of Marriott’s hotels, guests can choose to use their phones to check-in, access their rooms, make special requests, and order room service that will be specially packaged and delivered right to the door without contact.
Food Safety: Marriott’s food safety program includes enhanced sanitation guidelines and training videos for all operational associates that include hygiene and disinfecting practices. At Marriott, all food handlers and supervisors are trained on safe food preparation and service practices. Marriott’s food and beverage operations are required to conduct self-inspection using the company’s food safety standards as guidelines, and compliance is validated by independent audits. In addition, the company is modifying its operational practices for in-room dining and designing new approaches to buffets.
“It is our responsibility to ensure that our guests and associates feel safe to return to our hotels, restaurants, spa, and all outlets and departments. We have always been known for our high standards and this will be no exception. Sanitation is paramount at this time. We have elevated our efforts and added new ways to ensure we are providing a safe place for all. This is an outline of some of the important items our guests and associates can expect to be different upon their return.”
Lynnelle Caudill, Managing Director
In the new operating environment, hotels have already implemented cleaning and safety protocols and Hilton is quickly implementing the Hilton CleanStay program.
Hilton CleanStay Room Seal: Add an extra measure of assurance by placing a room seal on doors to indicate to guests that their room has not been accessed since being thoroughly cleaned.
10 High-Touch, Deep Clean Areas: Extra disinfection of the most frequently touched guest room areas – light switches, door handles, TV remotes, thermostats, and more.
De-clutter Paper Amenities: Remove pen, paper, and guest directory; supplement with digital or available upon request.
Focus on Fitness Centers: Improved guidelines for disinfecting the hotel Fitness Center, possibly closing for cleaning multiple times daily and limiting the number of guests allowed in at one time.
Clean and Clean Again: Increase the frequency of cleaning public areas.
Guest-Accessible Disinfecting Wipes: Provide stations at primary entrances and key high traffic areas, for instance, a station to allow guests to wipe the elevator button before pressing.
Contactless Check-In: Hilton will double-down on its award-winning Digital Key technology for guests who desire to have a contactless arrival experience. Guests can check-in, choose their room, access their room with a digital room key, and check-out using their mobile devices through the Hilton Honors mobile app at participating hotels. Hilton will continue to expand its Digital Key capabilities to common doors and access points throughout the hotels.
Innovative Disinfection Technologies: Hilton is exploring the addition of new technologies, like electrostatic sprayers – which use an electrostatically charged disinfecting mist – and ultraviolet light to sanitize surfaces and objects.
As a hub for entertainment and dining in our region, Northern Quest is committed to providing a clean and frequently sanitized location for guests to relax and take their mind off of recent events. Several important social distancing practices have been implemented for the health and safety of their guests and Team Members. Read about their plan at the link below.
With the onslaught of the global pandemic, Best Western immediately revised their cleaning protocols and announced their enhanced industry-leading cleaning program: We Care Clean.
The We Care Clean program expands upon the current cleaning standards and includes the implementation of enhanced measures to improve safety, such as the installation of social distancing floor decals and front desk partitions, as well as the enforcement of heightened and comprehensive cleanliness standards on an ongoing basis across five key areas.
The safety of the traveling public, our tenants and employees is always our top concern and priority. Please be assured, the Airport is coordinating with the Spokane Regional Health District and our tenants to ensure the guidance and protocols being issued by their corporate and public health officials to combat the coronavirus (COVID-19) are being implemented and followed. For any upcoming trip information, check with your airline for the latest health guidelines and flight status information.
Alaska Airlines always put their guests first, and that is especially true as the situation with Coronavirus develops. Learn about all the ways Alaska Airlines is keeping you covered at the link below.
Delta is transforming expectations for cleanliness across airports and on aircraft to deliver a new standard of clean for customers: Delta Clean. Now the global airline is committing to these elevated cleaning measures for the long term.
The highest standard of safety and cleanliness is a united effort. Check out how United Airlines is ensuring safety from before takeoff to after landing.
American Airlines has made improvements to cleaning procedures. Here's what they're doing to make your journey a safe one: